General

Teleon Health was designed for use by all healthcare professionals – physicians, nurses, pharmacists, and others – who need to send messages and share files for the purpose of coordinating patient care.

You can get started with the free version of the app to securely communicate with colleagues. There is no time limit on the free version, and you can use the app as long as you stay within the usage limits (e.g., total data storage limit). You can upgrade to a paid plan at anytime if you need additional features and capacity. There are no upfront fees or long-term commitments required.

Product

Teleon Health is a secure messaging app that can be used by healthcare professionals to collaborate with colleagues both within their own office and across organizations and care settings. Some apps in the market are designed for use by one organization (e.g., within one hospital), often requiring providers to resort to phone, fax, SMS, and other unsecure and/or inefficient ways to communicate with colleagues outside of their organization. In addition, the Teleon Health app has other features such as the group management module which enables providers to collaborate with colleagues in simpler and more efficient ways. We are a team that is passionate about creating technology solutions that providers love to use and find valuable in delivering better patient care, and we’re committed to continually improving our products to deliver the best user experience and performance for our customers.

All you need is a web browser or a smartphone, either iOS or Android device, to start using the Teleon Health app. There are no other hardware or IT requirements.

Yes, you can access the app using a web browser and mobile devices (iOS or Android).

Our web application supports Chrome, Firefox, Safari, and Internet Explorer.

You can search for messages by any keyword found in the message body and topic, recipient’s name, and message tag.

You will see a time stamp below the message when it has been sent successfully. If the message was not sent successfully, then you will see a red error notification below the message.

You will see a “Read by” notification below the message. You can click on this notification to see the details of who read the message and the time stamp of the read receipts.

You can star a contact to add the person to your Favorites list. To remove the contact from your list, you would just need to remove the star from this person.

Please contact Teleon Health to obtain access to the Admin Console, which enables you to create and manage a directory for your organization.

Please contact Teleon Health to obtain access to the Admin Console.

Security

Teleon Health is fully HIPAA-compliant and implements all measures and required safeguards of the Security and Privacy Rules of HIPAA. We provide safeguards such as encryption of data in transmission and in storage, strict access controls and audit logs, and regular data backups. We also offer flexible user security and access measures such as automated session logout, variable lock timer, 4-digit PIN, and Touch ID. Teleon Health also works with Aptible and Amazon Web Services (AWS) whose secure, HIPAA-compliant technologies are used by the leading healthcare providers in the country.

Yes, Teleon Health signs a Business Associate Agreement (BAA) with all of our customers.

We use a number of sources to verify a person’s identity, including the National Provider Identifier (NPI) database; state licensing boards; leading identity verification systems that are trusted by major Healthcare, Financial Services, and Insurance companies; faxed copies of medical credentials; and verification by healthcare organizations.