How is Teleon different from other vendors that provide similar products?
Teleon is solely focused on serving the needs of healthcare organizations and patients and providing solutions that are purpose-built for care delivery and coordination. We offer a single platform with key features such as secure messaging, telehealth, and digital forms to support providers’ workflows and help them avoid the inefficiencies and high costs of cobbling together multiple different applications. We also offer a variety of flexible and cost effective pricing plans to meet the needs of providers in different settings -- a la carte pricing, affordable starter plans, bundle discounts, no-hassle cancellations, and more.
What makes Teleon HIPAA compliant?
Teleon Health as an organization is HIPAA compliant, with implementation of all measures of HIPAA Security and Privacy Rules. Teleon signs a Business Associate Agreement (BAA) with all of our customers, and our software solutions address HIPAA Security Rule Technical Safeguards. Please refer to our website's HIPAA Compliance page for more information at www.teleonhealth.com/hipaa-compliance.
Does Teleon provide data encryption?
Yes, Teleon provides 256-bit SSL/TLS encryption of data in transit, and 256-bit AES encryption of data in storage.
Does Teleon sign a Business Associate Agreement with customers?
Yes, we sign a Business Associate Agreement (BAA) with all of our customers.
How does the free trial work?
We offer a free 14-day trial for all of our products so that you can experience and evaluate Teleon's capabilities. No credit card is required to start a free trial.
What type of users and care settings can use Teleon's products?
We designed our products to serve the needs of healthcare providers across various care settings - physician practices, long-term and post-acute care providers, mental and behavioral health providers, labs, pharmacies, and other settings. Our products can be used by clinicians and staff members within an organization, with external partners and with patients and their family members.
Can I purchase just the products that I need?
Absolutely. You can purchase only the products you need. You always have the option of purchasing other products at a later time if needed, with simple and quick activation, integrated features, and bundle discounts.
Can I start with one pricing plan and upgrade to a different plan at a later time?
Yes, you can upgrade from one plan to another plan at any time.
Can I start with monthly billing cycle and switch to annual billing at a later time?
Yes, you can start off with monthly billing and switch to annual billing at a later time to take advantage of the savings.
Does Teleon charge setup or activation fees?
No, we provide standard account setup and activation at no cost. We do provide optional setup and onboarding support for an additional fee if a customer organization needs hands-on support, configuration or consultation.
Does Teleon charge a separate fee for ongoing technical support?
No, ongoing technical support is included in the subscription prices.
Do you provide bundled pricing?
Yes, we provide a special bundle discount if you purchase 3 or more Teleon products.
Does Teleon provide setup support?
Yes, we provide account setup and activation support for all of our new customers to ensure a successful rollout and usage of our products. We also provide optional setup and onboarding support for an additional fee if a customer organization needs more hands-on support, configuration or consultation.
Does Teleon provide user training?
Yes, we provide live online training for Teleon users and administrators. We also provide video tutorials, starter guides, and help center articles to support our users.
Does Teleon provide ongoing technical support?
Yes, we provide ongoing technical support through various channels - email, in-app chat, and phone - to help our customers resolve issues quickly and use our products successfully.
How long does it take to set up Teleon?
Teleon can provide setup for our products quickly, typically with same-day or next day activation for standard products and configurations.
What do I need to use Teleon?
All you need is a web browser (Chrome, Firefox, Safari, or Edge) or a mobile device (iOS or Android) to use Teleon.
Can I use Teleon on multiple devices?
Yes, you can use Teleon on multiple devices - smartphones, tablets, laptops, and more.
What payment methods do you accept?
We accept all major credit cards, check, or wire.
Can I start with monthly billing cycle and switch to annual billing at a later time?
Yes, you can start off with monthly billing and switch to annual billing at a later time to take advantage of the savings.
Can I start with one pricing plan and upgrade to a different plan at a later time?
Yes, you can upgrade from one plan to another plan at any time.
Do you offer volume discount?
Yes, please contact Teleon to learn more about our volume discount plans.
What is your cancellation policy?
You can cancel your subscription at any time with a 30-day written notice if you’re on Teleon’s monthly billing plan. We do not provide refunds for annual contracts.
*A host is a provider or staff member who can create and manage video/audio meetings in Teleon. No user license fee is required for meeting participants. **Minutes calculated as Number of participants in a video/audio meeting x Duration of meeting in minutes.
How is Teleon different from other vendors that provide similar products?
Teleon is solely focused on serving the needs of healthcare organizations and patients and providing solutions that are purpose-built for care delivery and coordination. We offer a single platform with key features such as secure messaging, telehealth, and digital forms to support providers’ workflows and help them avoid the inefficiencies and high costs of cobbling together multiple different applications. We also offer a variety of flexible and cost effective pricing plans to meet the needs of providers in different settings -- a la carte pricing, affordable starter plans, bundle discounts, no-hassle cancellations, and more.
What makes Teleon HIPAA compliant?
Teleon Health as an organization is HIPAA compliant, with implementation of all measures of HIPAA Security and Privacy Rules. Teleon signs a Business Associate Agreement (BAA) with all of our customers, and our software solutions address HIPAA Security Rule Technical Safeguards. Please refer to our website's HIPAA Compliance page for more information at www.teleonhealth.com/hipaa-compliance.
Does Teleon provide data encryption?
Yes, Teleon provides 256-bit SSL/TLS encryption of data in transit, and 256-bit AES encryption of data in storage.
Does Teleon sign a Business Associate Agreement with customers?
Yes, we sign a Business Associate Agreement (BAA) with all of our customers.
How does the free trial work?
We offer a free 14-day trial for all of our products so that you can experience and evaluate Teleon's capabilities. No credit card is required to start a free trial.
What type of users and care settings can use Teleon's products?
We designed our products to serve the needs of healthcare providers across various care settings - physician practices, long-term and post-acute care providers, mental and behavioral health providers, labs, pharmacies, and other settings. Our products can be used by clinicians and staff members within an organization, with external partners and with patients and their family members.
Can I purchase just the products that I need?
Absolutely. You can purchase only the products you need. You always have the option of purchasing other products at a later time if needed, with simple and quick activation, integrated features, and bundle discounts.
Can I start with one pricing plan and upgrade to a different plan at a later time?
Yes, you can upgrade from one plan to another plan at any time.
Can I start with monthly billing cycle and switch to annual billing at a later time?
Yes, you can start off with monthly billing and switch to annual billing at a later time to take advantage of the savings.
Does Teleon charge setup or activation fees?
No, we provide standard account setup and activation at no cost. We do provide optional setup and onboarding support for an additional fee if a customer organization needs hands-on support, configuration or consultation.
Does Teleon charge a separate fee for ongoing technical support?
No, ongoing technical support is included in the subscription prices.
Do you provide bundled pricing?
Yes, we provide a special bundle discount if you purchase 3 or more Teleon products.
Does Teleon provide setup support?
Yes, we provide account setup and activation support for all of our new customers to ensure a successful rollout and usage of our products. We also provide optional setup and onboarding support for an additional fee if a customer organization needs more hands-on support, configuration or consultation.
Does Teleon provide user training?
Yes, we provide live online training for Teleon users and administrators. We also provide video tutorials, starter guides, and help center articles to support our users.
Does Teleon provide ongoing technical support?
Yes, we provide ongoing technical support through various channels - email, in-app chat, and phone - to help our customers resolve issues quickly and use our products successfully.
How long does it take to set up Teleon?
Teleon can provide setup for our products quickly, typically with same-day or next day activation for standard products and configurations.
What do I need to use Teleon?
All you need is a web browser (Chrome, Firefox, Safari, or Edge) or a mobile device (iOS or Android) to use Teleon.
Can I use Teleon on multiple devices?
Yes, you can use Teleon on multiple devices - smartphones, tablets, laptops, and more.
What payment methods do you accept?
We accept all major credit cards, check, or wire.
Can I start with monthly billing cycle and switch to annual billing at a later time?
Yes, you can start off with monthly billing and switch to annual billing at a later time to take advantage of the savings.
Can I start with one pricing plan and upgrade to a different plan at a later time?
Yes, you can upgrade from one plan to another plan at any time.
Do you offer volume discount?
Yes, please contact Teleon to learn more about our volume discount plans.
What is your cancellation policy?
You can cancel your subscription at any time with a 30-day written notice if you’re on Teleon’s monthly billing plan. We do not provide refunds for annual contracts.
How is Teleon different from other vendors that provide similar products?
Teleon is solely focused on serving the needs of healthcare organizations and patients and providing solutions that are purpose-built for care delivery and coordination. We offer a single platform with key features such as secure messaging, telehealth, and digital forms to support providers’ workflows and help them avoid the inefficiencies and high costs of cobbling together multiple different applications. We also offer a variety of flexible and cost effective pricing plans to meet the needs of providers in different settings -- a la carte pricing, affordable starter plans, bundle discounts, no-hassle cancellations, and more.
What makes Teleon HIPAA compliant?
Teleon Health as an organization is HIPAA compliant, with implementation of all measures of HIPAA Security and Privacy Rules. Teleon signs a Business Associate Agreement (BAA) with all of our customers, and our software solutions address HIPAA Security Rule Technical Safeguards. Please refer to our website's HIPAA Compliance page for more information at www.teleonhealth.com/hipaa-compliance.
Does Teleon provide data encryption?
Yes, Teleon provides 256-bit SSL/TLS encryption of data in transit, and 256-bit AES encryption of data in storage.
Does Teleon sign a Business Associate Agreement with customers?
Yes, we sign a Business Associate Agreement (BAA) with all of our customers.
How does the free trial work?
We offer a free 14-day trial for all of our products so that you can experience and evaluate Teleon's capabilities. No credit card is required to start a free trial.
What type of users and care settings can use Teleon's products?
We designed our products to serve the needs of healthcare providers across various care settings - physician practices, long-term and post-acute care providers, mental and behavioral health providers, labs, pharmacies, and other settings. Our products can be used by clinicians and staff members within an organization, with external partners and with patients and their family members.
Can I purchase just the products that I need?
Absolutely. You can purchase only the products you need. You always have the option of purchasing other products at a later time if needed, with simple and quick activation, integrated features, and bundle discounts.
Can I start with one pricing plan and upgrade to a different plan at a later time?
Yes, you can upgrade from one plan to another plan at any time.
Can I start with monthly billing cycle and switch to annual billing at a later time?
Yes, you can start off with monthly billing and switch to annual billing at a later time to take advantage of the savings.
Does Teleon charge setup or activation fees?
No, we provide standard account setup and activation at no cost. We do provide optional setup and onboarding support for an additional fee if a customer organization needs hands-on support, configuration or consultation.
Does Teleon charge a separate fee for ongoing technical support?
No, ongoing technical support is included in the subscription prices.
Do you provide bundled pricing?
Yes, we provide a special bundle discount if you purchase 3 or more Teleon products.
Does Teleon provide setup support?
Yes, we provide account setup and activation support for all of our new customers to ensure a successful rollout and usage of our products. We also provide optional setup and onboarding support for an additional fee if a customer organization needs more hands-on support, configuration or consultation.
Does Teleon provide user training?
Yes, we provide live online training for Teleon users and administrators. We also provide video tutorials, starter guides, and help center articles to support our users.
Does Teleon provide ongoing technical support?
Yes, we provide ongoing technical support through various channels - email, in-app chat, and phone - to help our customers resolve issues quickly and use our products successfully.
How long does it take to set up Teleon?
Teleon can provide setup for our products quickly, typically with same-day or next day activation for standard products and configurations.
What do I need to use Teleon?
All you need is a web browser (Chrome, Firefox, Safari, or Edge) or a mobile device (iOS or Android) to use Teleon.
Can I use Teleon on multiple devices?
Yes, you can use Teleon on multiple devices - smartphones, tablets, laptops, and more.
What payment methods do you accept?
We accept all major credit cards, check, or wire.
Can I start with monthly billing cycle and switch to annual billing at a later time?
Yes, you can start off with monthly billing and switch to annual billing at a later time to take advantage of the savings.
Can I start with one pricing plan and upgrade to a different plan at a later time?
Yes, you can upgrade from one plan to another plan at any time.
Do you offer volume discount?
Yes, please contact Teleon to learn more about our volume discount plans.
What is your cancellation policy?
You can cancel your subscription at any time with a 30-day written notice if you’re on Teleon’s monthly billing plan. We do not provide refunds for annual contracts.
How is Teleon different from other vendors that provide similar products?
Teleon is solely focused on serving the needs of healthcare organizations and patients and providing solutions that are purpose-built for care delivery and coordination. We offer a single platform with key features such as secure messaging, telehealth, and digital forms to support providers’ workflows and help them avoid the inefficiencies and high costs of cobbling together multiple different applications. We also offer a variety of flexible and cost effective pricing plans to meet the needs of providers in different settings -- a la carte pricing, affordable starter plans, bundle discounts, no-hassle cancellations, and more.
What makes Teleon HIPAA compliant?
Teleon Health as an organization is HIPAA compliant, with implementation of all measures of HIPAA Security and Privacy Rules. Teleon signs a Business Associate Agreement (BAA) with all of our customers, and our software solutions address HIPAA Security Rule Technical Safeguards. Please refer to our website's HIPAA Compliance page for more information at www.teleonhealth.com/hipaa-compliance.
Does Teleon provide data encryption?
Yes, Teleon provides 256-bit SSL/TLS encryption of data in transit, and 256-bit AES encryption of data in storage.
Does Teleon sign a Business Associate Agreement with customers?
Yes, we sign a Business Associate Agreement (BAA) with all of our customers.
How does the free trial work?
We offer a free 14-day trial for all of our products so that you can experience and evaluate Teleon's capabilities. No credit card is required to start a free trial.
What type of users and care settings can use Teleon's products?
We designed our products to serve the needs of healthcare providers across various care settings - physician practices, long-term and post-acute care providers, mental and behavioral health providers, labs, pharmacies, and other settings. Our products can be used by clinicians and staff members within an organization, with external partners and with patients and their family members.
Can I purchase just the products that I need?
Absolutely. You can purchase only the products you need. You always have the option of purchasing other products at a later time if needed, with simple and quick activation, integrated features, and bundle discounts.
Can I start with one pricing plan and upgrade to a different plan at a later time?
Yes, you can upgrade from one plan to another plan at any time.
Can I start with monthly billing cycle and switch to annual billing at a later time?
Yes, you can start off with monthly billing and switch to annual billing at a later time to take advantage of the savings.
Does Teleon charge setup or activation fees?
No, we provide standard account setup and activation at no cost. We do provide optional setup and onboarding support for an additional fee if a customer organization needs hands-on support, configuration or consultation.
Does Teleon charge a separate fee for ongoing technical support?
No, ongoing technical support is included in the subscription prices.
Do you provide bundled pricing?
Yes, we provide a special bundle discount if you purchase 3 or more Teleon products.
Does Teleon provide setup support?
Yes, we provide account setup and activation support for all of our new customers to ensure a successful rollout and usage of our products. We also provide optional setup and onboarding support for an additional fee if a customer organization needs more hands-on support, configuration or consultation.
Does Teleon provide user training?
Yes, we provide live online training for Teleon users and administrators. We also provide video tutorials, starter guides, and help center articles to support our users.
Does Teleon provide ongoing technical support?
Yes, we provide ongoing technical support through various channels - email, in-app chat, and phone - to help our customers resolve issues quickly and use our products successfully.
How long does it take to set up Teleon?
Teleon can provide setup for our products quickly, typically with same-day or next day activation for standard products and configurations.
What do I need to use Teleon?
All you need is a web browser (Chrome, Firefox, Safari, or Edge) or a mobile device (iOS or Android) to use Teleon.
Can I use Teleon on multiple devices?
Yes, you can use Teleon on multiple devices - smartphones, tablets, laptops, and more.
What payment methods do you accept?
We accept all major credit cards, check, or wire.
Can I start with monthly billing cycle and switch to annual billing at a later time?
Yes, you can start off with monthly billing and switch to annual billing at a later time to take advantage of the savings.
Can I start with one pricing plan and upgrade to a different plan at a later time?
Yes, you can upgrade from one plan to another plan at any time.
Do you offer volume discount?
Yes, please contact Teleon to learn more about our volume discount plans.
What is your cancellation policy?
You can cancel your subscription at any time with a 30-day written notice if you’re on Teleon’s monthly billing plan. We do not provide refunds for annual contracts.
*All data at rest and in transit within the Teleon application is encrypted; messages exchanged with SMS recipients are transmitted via standard unecrypted channels. Patient data (PHI) should not be shared via SMS channels unless you have prior permission from your patients to do so.
Frequently Asked Questions
If you do not find the answers to your questions below, please send us an email at support@teleonhealth.com
How is Teleon different from other vendors that provide similar products?
Teleon is solely focused on serving the needs of healthcare organizations and patients and providing solutions that are purpose-built for care delivery and coordination. We offer a single platform with key features such as secure messaging, telehealth, and digital forms to support providers’ workflows and help them avoid the inefficiencies and high costs of cobbling together multiple different applications. We also offer a variety of flexible and cost effective pricing plans to meet the needs of providers in different settings -- a la carte pricing, affordable starter plans, bundle discounts, no-hassle cancellations, and more.
What makes Teleon HIPAA compliant?
Teleon Health as an organization is HIPAA compliant, with implementation of all measures of HIPAA Security and Privacy Rules. Teleon signs a Business Associate Agreement (BAA) with all of our customers, and our software solutions address HIPAA Security Rule Technical Safeguards. Please refer to our website's HIPAA Compliance page for more information at www.teleonhealth.com/hipaa-compliance.
Does Teleon provide data encryption?
Yes, Teleon provides 256-bit SSL/TLS encryption of data in transit, and 256-bit AES encryption of data in storage.
Does Teleon sign a Business Associate Agreement with customers?
Yes, we sign a Business Associate Agreement (BAA) with all of our customers.
How does the free trial work?
We offer a free 14-day trial for all of our products so that you can experience and evaluate Teleon's capabilities. No credit card is required to start a free trial.
What type of users and care settings can use Teleon's products?
We designed our products to serve the needs of healthcare providers across various care settings - physician practices, long-term and post-acute care providers, mental and behavioral health providers, labs, pharmacies, and other settings. Our products can be used by clinicians and staff members within an organization, with external partners and with patients and their family members.
Can I purchase just the products that I need?
Absolutely. You can purchase only the products you need. You always have the option of purchasing other products at a later time if needed, with simple and quick activation, integrated features, and bundle discounts.
Can I start with one pricing plan and upgrade to a different plan at a later time?
Yes, you can upgrade from one plan to another plan at any time.
Can I start with monthly billing cycle and switch to annual billing at a later time?
Yes, you can start off with monthly billing and switch to annual billing at a later time to take advantage of the savings.
Does Teleon charge setup or activation fees?
No, we provide standard account setup and activation at no cost. We do provide optional setup and onboarding support for an additional fee if a customer organization needs hands-on support, configuration or consultation.
Does Teleon charge a separate fee for ongoing technical support?
No, ongoing technical support is included in the subscription prices.
Do you provide bundled pricing?
Yes, we provide a special bundle discount if you purchase 3 or more Teleon products.
Does Teleon provide setup support?
Yes, we provide account setup and activation support for all of our new customers to ensure a successful rollout and usage of our products. We also provide optional setup and onboarding support for an additional fee if a customer organization needs more hands-on support, configuration or consultation.
Does Teleon provide user training?
Yes, we provide live online training for Teleon users and administrators. We also provide video tutorials, starter guides, and help center articles to support our users.
Does Teleon provide ongoing technical support?
Yes, we provide ongoing technical support through various channels - email, in-app chat, and phone - to help our customers resolve issues quickly and use our products successfully.
How long does it take to set up Teleon?
Teleon can provide setup for our products quickly, typically with same-day or next day activation for standard products and configurations.
What do I need to use Teleon?
All you need is a web browser (Chrome, Firefox, Safari, or Edge) or a mobile device (iOS or Android) to use Teleon.
Can I use Teleon on multiple devices?
Yes, you can use Teleon on multiple devices - smartphones, tablets, laptops, and more.
What payment methods do you accept?
We accept all major credit cards, check, or wire.
Can I start with monthly billing cycle and switch to annual billing at a later time?
Yes, you can start off with monthly billing and switch to annual billing at a later time to take advantage of the savings.
Can I start with one pricing plan and upgrade to a different plan at a later time?
Yes, you can upgrade from one plan to another plan at any time.
Do you offer volume discount?
Yes, please contact Teleon to learn more about our volume discount plans.
What is your cancellation policy?
You can cancel your subscription at any time with a 30-day written notice if you’re on Teleon’s monthly billing plan. We do not provide refunds for annual contracts.
Connect with Teleon Today
Simple-to-use and secure communication platform for care teams