Pricing


Simple and cost-effective
pricing to meet your needs

Choose the right option for your organization


Our site-based pricing enables you to deploy Teleon to all staff members and external partners of your organization in a cost-effective way.

Starter

FREE - For small teams that need basic communication features

Includes these features:

  • Secure text messaging
  • Image & document sharing
  • iOS, Android, web & desktop apps
  • Message delivery & read receipts
  • External partner connections
  • Online help center support

Standard

For organizations that need administrative controls across staff and external partners

Features in Starter plan plus:

  • Admin console access
  • Standard roles & permissions
  • Unlimited user groups
  • Remote data wipe
  • Online training & onboarding support
  • Standard support via email, chat, phone

Enterprise

For multi-site organizations that need custom configurations and corporate controls

Features in Standard plan plus:

  • Custom roles & permissions
  • Corporate/multi-site user directory
  • Corporate & site-level controls
  • Organization-wide policies
  • Customized training & onboarding
  • Priority support via email, chat, phone

Our user-based pricing enables you to license just the team members you need and is ideal for smaller teams.

Starter

For small teams that need basic communication features

Includes these features:

  • Secure text messaging
  • Image & document sharing
  • iOS, Android, web & desktop apps
  • Message delivery & read receipts
  • 1 GB of data storage per user
  • Online help center support

Standard

For organizations that need administrative controls across staff and external partners

Features in Starter plan plus:

  • Admin console access
  • Standard roles & permissions
  • Unlimited user groups
  • Unlimited data storage
  • Online training & onboarding support
  • Standard support via email, chat, phone

Enterprise

For multi-site organizations that need custom configurations and corporate controls

Features in Standard plan plus:

  • Custom roles & permissions
  • Remote data wipe
  • Corporate & site-level controls
  • Organization-wide policies
  • Customized training & onboarding
  • Priority support via email, chat, phone
Starter Standard Enterprise
App Access
Mobile Apps (iOS & Android)
Web & Desktop Apps
Touch ID/Face ID Access (iOS only)
4-digit PIN Access (iOS & Android)
Messaging & File Sharing
Secure Text Messaging
Image & Document Sharing
Message Delivery & Read Receipts
Message Search
Message Archiving
Export of Messages
File Storage No limit No limit No limit
Notifications & Alerts
Groups
Custom User Groups No limit No limit
Organization Directory
Team & Staff Directory
Multi-Site/Corporate Directory
External Partners
External Partner Directory
Administrative & Security Controls
Admin Console Access
User Roles & Permissions Standard Roles Custom Roles
User Account Management
Remote Data Wipe
Corporate & Site-level Controls
Organization-wide Settings
Compliance & Security
End-to-End Data Encryption
Regular Data Backup
System Uptime
Business Associate Agreement
Customer Support
Online Training Standard Customized
Initial Account Setup Support
Ongoing Technical Support Email, Chat & Phone Priority Support via Email, Chat, and Phone

Add-ons


The following items are not included in the pricing plans listed above and are available as add-ons.

group messaging simple group creation

Patient & Family Engagement

Use Teleon to connect with your patients and families in simple and compliant ways.

group messaging efficient coordination

On-site support & training

Our product experts will provide hands-on implementation support and customized training for your staff.

group messaging flexible group management

Integrations

Integrate Teleon to your user directory, EHR system, or other solutions for simpler and more efficient workflows.

Frequently Asked Questions


If you do not find the answers to your questions below, please send us an email at support@teleonhealth.com.

Teleon Health is fully HIPAA compliant, with implementation of all measures of HIPAA Security and Privacy Rules. Teleon signs a Business Associate Agreement (BAA) with all of our customers. Teleon also provides end-to-end encryption of data, strict access controls, audit logs, regular backups, and other safeguards.

Yes, Teleon provides 256-bit SSL/TLS encryption of data in transit, and 256-bit AES encryption of data in storage.

Yes, we sign a Business Associate Agreement (BAA) with all of our customers.

We offer a free 14-day trial of Teleon so that your team can experience the full capabilities of our solution. During the trial period, we provide setup and hands-on support to ensure that you have a successful pilot.

The Enterprise plan is geared toward multi-site organizations that need additional administrative controls, multi-site directories, custom roles & permissions, integrations to systems (e.g., EHR), and other enterprise features.

A site is one physical location of a customer organization - a skilled nursing facility, physician practice office, home health agency office, etc. - that has up to 100 employees per location.

Yes, you can switch from Standard to Enterprise plan at a later time.

Yes, you can switch from user-based to site-based pricing at a later time.

If your organization is on our paid plan, then you can invite external partners without additional fee. If your external partners need certain features such as Teleon's Admin Console, then they can choose to upgrade to our paid plan.

We offer ongoing technical support via email, phone, and in-app chat. We also have a Help Center with many useful articles and videos for self-service access.

Yes, you can access the app using a web browser or mobile devices (iOS or Android).

Our web application supports Chrome, Firefox, Safari, and Internet Explorer.

Teleon is fast to set up. You can use our self-service Admin Console to create user accounts with a few simple clicks, and invited users can access their accounts in less than a minute.

Teleon provides online/remote support for initial setup at no additional fee for Standard Plan customers (account creation, configurations, etc.). We charge a one-time setup fee for Enterprise Plan customers.

All you need is a web browser or a smartphone, either iOS or Android device, to start using the Teleon app. There are no other hardware or IT requirements.

We accept credit card, check or wire.

For Standard plan, you can switch from monthly billing to annual billing at any time.

If you’re on monthly billing, then you can cancel at any time. If you’re on an annual contract, then you will need to pay for a year’s worth of subscription fees upfront.