Flexible pricing plans to support your needs
Affordable starter plans, a la carte pricing, bundle discounts, and monthly subscriptions
Starter
$0/user/month
$0/user/month
- 15 Provider/Staff Users
- Unlimited Secure Messaging
- iOS, Android & Web Apps
- HIPAA Compliance
Standard
$8/user/month
$6/user/month
- All Features in Starter Plan
- Admin Console Access
- Multi-site Directories & Controls
- Remote Data Wipe
Pro
$14/user/month
$12/user/month
- All Features in Standard Plan
- HD Video Calls
- In-app Audio Calls
- Custom User Permissions
Enterprise
Contact Us
- All Features in Pro Plan
- Corporate Settings & Controls
- Customized Training & Onboarding
*A user is a provider or staff member of an organization with a Teleon account. No user license fee is required for invited external partners.
| Starter | Standard | Pro | Enterprise |
|---|
| PRODUCT USAGE | ||||
| Provider/Staff Users | Up to 15 Users | No Limit | No Limit | No Limit |
| App Access | ||||
| Mobile Apps (iOS & Android) |  |
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| Web & Desktop Apps | |
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| Touch ID/Face ID Access (iOS only) | |
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| 4-digit PIN Access (iOS & Android) | |
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| Messaging & File Sharing | ||||
| Secure Text Messaging | |
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| Image & Document Attachments | |
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| Message Search | |
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| Message Archiving | |
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| File Storage | Unlimited | Unlimited | Unlimited | Unlimited |
| PDF Export of Message History | |
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| VIDEO & AUDIO CALLS | ||||
| 1-to-1 HD Video Calls | |
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| 1-to-1 Audio Calls | |
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| NOTIFICATIONS & ALERTS | ||||
| Message Delivery & Read Receipts | |
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| Mobile Push, Email & Web Notifications | |
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| SMS Notifications | |
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| USER GROUPS | ||||
| User Groups | 5 Groups | Unlimited | Unlimited | Unlimited |
| Group Roles & Management | |
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| ORGANIZATION DIRECTORY | ||||
| Team & Staff Directory | |
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| Click-to-Call & Click-to-Message Feature | |
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| Multi-Site Staff Directories | |
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| External Partners | ||||
| External Partner Directory | |
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| External Partner Messaging | Unlimited | Unlimited | Unlimited | Unlimited |
| Administrative Controls | ||||
| Admin Console Access | |
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| Add/Remove Users | |
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| User Roles & Permissions | Standard | Standard | Custom | Custom |
| Multi-site Controls | |
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| Organization-wide Security Policies | |
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| Security & Compliance | ||||
| Data Encryption | |
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| Regular Data Backup | |
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| System Uptime | |
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| Business Associate Agreement | Click-through BAA | Signed BAA | Signed BAA | Signed BAA |
| Remote Data Wipe | |
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| Corporate Settings & Controls | |
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| Customer Support | ||||
| User Training | Online Help Center | |
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| Setup & Onboarding Support | Online Help Center | |
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| Ongoing Technical Support | Email, Chat & Phone | Email, Chat & Phone | Email, Chat & Phone | |
| START FREE TRIAL | START FREE TRIAL | START FREE TRIAL | CONTACT US | |
Frequently Asked Questions
If you do not find the answers to your questions below, please send us an email at
support@teleonhealth.com
Teleon is solely focused on serving the needs of healthcare organizations and patients and providing solutions that are purpose-built for care delivery and coordination. We offer a single platform with key features such as secure messaging, telehealth, and digital forms to support providers’ workflows and help them avoid the inefficiencies and high costs of cobbling together multiple different applications. We also offer a variety of flexible and cost effective pricing plans to meet the needs of providers in different settings -- a la carte pricing, affordable starter plans, bundle discounts, no-hassle cancellations, and more.
Teleon Health as an organization is HIPAA compliant, with implementation of all measures of HIPAA Security and Privacy Rules. Teleon signs a Business Associate Agreement (BAA) with all of our customers, and our software solutions address HIPAA Security Rule Technical Safeguards. Please refer to our website's HIPAA Compliance page for more information at www.teleonhealth.com/hipaa-compliance.
Yes, Teleon provides 256-bit SSL/TLS encryption of data in transit, and 256-bit AES encryption of data in storage.
Yes, we sign a Business Associate Agreement (BAA) with all of our customers.
We offer a free 14-day trial for all of our products so that you can experience and evaluate Teleon's capabilities. No credit card is required to start a free trial.
We designed our products to serve the needs of healthcare providers across various care settings - physician practices, long-term and post-acute care providers, mental and behavioral health providers, labs, pharmacies, and other settings. Our products can be used by clinicians and staff members within an organization, with external partners and with patients and their family members.
Absolutely. You can purchase only the products you need. You always have the option of purchasing other products at a later time if needed, with simple and quick activation, integrated features, and bundle discounts.
Yes, you can upgrade from one plan to another plan at any time.
Yes, you can start off with monthly billing and switch to annual billing at a later time to take advantage of the savings.
No, we provide standard account setup and activation at no cost. We do provide optional setup and onboarding support for an additional fee if a customer organization needs hands-on support, configuration or consultation.
No, ongoing technical support is included in the subscription prices.
Yes, we provide a special bundle discount if you purchase 3 or more Teleon products.
Yes, we provide account setup and activation support for all of our new customers to ensure a successful rollout and usage of our products. We also provide optional setup and onboarding support for an additional fee if a customer organization needs more hands-on support, configuration or consultation.
Yes, we provide live online training for Teleon users and administrators. We also provide video tutorials, starter guides, and help center articles to support our users.
Yes, we provide ongoing technical support through various channels - email, in-app chat, and phone - to help our customers resolve issues quickly and use our products successfully.
Teleon can provide setup for our products quickly, typically with same-day or next day activation for standard products and configurations.
All you need is a web browser (Chrome, Firefox, Safari, or Edge) or a mobile device (iOS or Android) to use Teleon.
Yes, you can use Teleon on multiple devices - smartphones, tablets, laptops, and more.
We accept all major credit cards, check, or wire.
Yes, you can start off with monthly billing and switch to annual billing at a later time to take advantage of the savings.
Yes, you can upgrade from one plan to another plan at any time.
Yes, please contact Teleon to learn more about our volume discount plans.
You can cancel your subscription at any time with a 30-day written notice if you’re on Teleon’s monthly billing plan. We do not provide refunds for annual contracts.
Starter
$19/host/month
$16/host/month
- HD Video & Audio Meetings
- 1,800 Minutes/Month
- HIPAA Compliance
Standard
$29/host/month
$25/host/month
- All Features in Starter Plan
- Unlimited Minutes/Month
Pro
$35/host/month
$30/host/month
- All Features in Standard Plan
- Team Collaboration
Enterprise
Contact Us
- All Features in Pro Plan
- Customized Usage Plan
- Customized Training & Onboarding
*A host is a provider or staff member who can create and manage video/audio meetings in Teleon. No user license fee is required for meeting participants.
**Minutes calculated as Number of participants in a video/audio meeting x Duration of meeting in minutes.
| Starter | Standard | Pro | Enterprise |
|---|
| PRODUCT USAGE | ||||
| Minutes per Month Included | 1,800 Minutes | Unlimited | Unlimited | Unlimited |
| Provider/Staff Users | 1 User | 1 User | No Limit | No Limit |
| TELEHEALTH MEETINGS | ||||
| HD Video Meetings* | |
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| Audio Meetings* | |
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| Scheduled Meetings* | |
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| Waiting Rooms | |
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| Passcode Protection | |
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| Screen Sharing | |
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| Web & Mobile Access | |
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| Meeting History | |
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| ADMINISTRATIVE CONTROLS | ||||
| Admin Console Access | |
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| Add/Remove Users | |
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| SECURITY & COMPLIANCE | ||||
| Data Encryption | |
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| Regular Data Backup | |
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| System Uptime | |
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| HIPAA Compliance | |
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| Business Associate Agreement | Signed BAA | Signed BAA | Signed BAA | Signed BAA |
| CUSTOMER SUPPORT | ||||
| User Training | |
|
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Customized |
| Setup & Onboarding Support | |
|
|
Customized |
| Ongoing Technical Support | Email, Chat & Phone | Email, Chat & Phone | Email, Chat & Phone | Email, Chat & Phone |
| START FREE TRIAL | START FREE TRIAL | START FREE TRIAL | CONTACT US | |
*Group video and audio meetings are limited to 8 participants.
Frequently Asked Questions
If you do not find the answers to your questions below, please send us an email at
support@teleonhealth.com
Teleon is solely focused on serving the needs of healthcare organizations and patients and providing solutions that are purpose-built for care delivery and coordination. We offer a single platform with key features such as secure messaging, telehealth, and digital forms to support providers’ workflows and help them avoid the inefficiencies and high costs of cobbling together multiple different applications. We also offer a variety of flexible and cost effective pricing plans to meet the needs of providers in different settings -- a la carte pricing, affordable starter plans, bundle discounts, no-hassle cancellations, and more.
Teleon Health as an organization is HIPAA compliant, with implementation of all measures of HIPAA Security and Privacy Rules. Teleon signs a Business Associate Agreement (BAA) with all of our customers, and our software solutions address HIPAA Security Rule Technical Safeguards. Please refer to our website's HIPAA Compliance page for more information at www.teleonhealth.com/hipaa-compliance.
Yes, Teleon provides 256-bit SSL/TLS encryption of data in transit, and 256-bit AES encryption of data in storage.
Yes, we sign a Business Associate Agreement (BAA) with all of our customers.
We offer a free 14-day trial for all of our products so that you can experience and evaluate Teleon's capabilities. No credit card is required to start a free trial.
We designed our products to serve the needs of healthcare providers across various care settings - physician practices, long-term and post-acute care providers, mental and behavioral health providers, labs, pharmacies, and other settings. Our products can be used by clinicians and staff members within an organization, with external partners and with patients and their family members.
Absolutely. You can purchase only the products you need. You always have the option of purchasing other products at a later time if needed, with simple and quick activation, integrated features, and bundle discounts.
Yes, you can upgrade from one plan to another plan at any time.
Yes, you can start off with monthly billing and switch to annual billing at a later time to take advantage of the savings.
No, we provide standard account setup and activation at no cost. We do provide optional setup and onboarding support for an additional fee if a customer organization needs hands-on support, configuration or consultation.
No, ongoing technical support is included in the subscription prices.
Yes, we provide a special bundle discount if you purchase 3 or more Teleon products.
Yes, we provide account setup and activation support for all of our new customers to ensure a successful rollout and usage of our products. We also provide optional setup and onboarding support for an additional fee if a customer organization needs more hands-on support, configuration or consultation.
Yes, we provide live online training for Teleon users and administrators. We also provide video tutorials, starter guides, and help center articles to support our users.
Yes, we provide ongoing technical support through various channels - email, in-app chat, and phone - to help our customers resolve issues quickly and use our products successfully.
Teleon can provide setup for our products quickly, typically with same-day or next day activation for standard products and configurations.
All you need is a web browser (Chrome, Firefox, Safari, or Edge) or a mobile device (iOS or Android) to use Teleon.
Yes, you can use Teleon on multiple devices - smartphones, tablets, laptops, and more.
We accept all major credit cards, check, or wire.
Yes, you can start off with monthly billing and switch to annual billing at a later time to take advantage of the savings.
Yes, you can upgrade from one plan to another plan at any time.
Yes, please contact Teleon to learn more about our volume discount plans.
You can cancel your subscription at any time with a 30-day written notice if you’re on Teleon’s monthly billing plan. We do not provide refunds for annual contracts.
Starter
$39/month
$33/month
- Up to 20 Forms
- Electronic signature
- HIPAA Compliance
Standard
$89/month
$75/month
- All Features in Starter Plan
- Up to 50 Forms
- Team Collaboration
Pro
$199/month
$169/month
- All Features in Standard Plan
- Up to 200 Forms
- Custom User Permissions
Enterprise
Contact Us
- All Features in Pro Plan
- Customized Usage Plan
- Customized Training & Onboarding
| Starter | Standard | Pro | Enterprise |
|---|
| PRODUCT USAGE | ||||
| Number of Forms Included | 20 Forms | 50 Forms | 200 Forms | Custom |
| Monthly Submissions | Unlimited | Unlimited | Unlimited | Unlimited |
| Monthly Form Views | Unlimited | Unlimited | Unlimited | Unlimited |
| Total Submission Storage | Unlimited | Unlimited | Unlimited | Unlimited |
| Fields per Form | Unlimited | Unlimited | Unlimited | Unlimited |
| Provider/Staff Users Included | 1 User | 5 Users | 15 Users | Custom |
| FORMS MANAGEMENT | ||||
| Drag-and-drop Form Builder | |
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| Dedicated Form Template Library | |
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| Field Validation | |
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| File Uploads | |
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| Web Links for Form Access | |
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| Surveys | |
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| Mobile-friendly Forms | |
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| Email Notifications | |
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| Form View Tracking | |
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| Passcode Protection | |
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| ADMINISTRATIVE CONTROLS | ||||
| Admin Console Access | |
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| User Roles & Permissions | Standard | Custom | Custom | |
| SECURITY & COMPLIANCE | ||||
| Data Encryption | |
|
|
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| Regular Data Backup | |
|
|
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| System Uptime | |
|
|
|
| HIPAA Compliance | |
|
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| Business Associate Agreement | Signed BAA | Signed BAA | Signed BAA | Signed BAA |
| CUSTOMER SUPPORT | ||||
| User Training | |
|
|
Customized |
| Setup & Onboarding Support | |
|
|
Customized |
| Ongoing Technical Support | Email, Chat & Phone | Email, Chat & Phone | Email, Chat & Phone | Email, Chat & Phone |
| START FREE TRIAL | START FREE TRIAL | START FREE TRIAL | CONTACT US | |
Frequently Asked Questions
If you do not find the answers to your questions below, please send us an email at
support@teleonhealth.com
Teleon is solely focused on serving the needs of healthcare organizations and patients and providing solutions that are purpose-built for care delivery and coordination. We offer a single platform with key features such as secure messaging, telehealth, and digital forms to support providers’ workflows and help them avoid the inefficiencies and high costs of cobbling together multiple different applications. We also offer a variety of flexible and cost effective pricing plans to meet the needs of providers in different settings -- a la carte pricing, affordable starter plans, bundle discounts, no-hassle cancellations, and more.
Teleon Health as an organization is HIPAA compliant, with implementation of all measures of HIPAA Security and Privacy Rules. Teleon signs a Business Associate Agreement (BAA) with all of our customers, and our software solutions address HIPAA Security Rule Technical Safeguards. Please refer to our website's HIPAA Compliance page for more information at www.teleonhealth.com/hipaa-compliance.
Yes, Teleon provides 256-bit SSL/TLS encryption of data in transit, and 256-bit AES encryption of data in storage.
Yes, we sign a Business Associate Agreement (BAA) with all of our customers.
We offer a free 14-day trial for all of our products so that you can experience and evaluate Teleon's capabilities. No credit card is required to start a free trial.
We designed our products to serve the needs of healthcare providers across various care settings - physician practices, long-term and post-acute care providers, mental and behavioral health providers, labs, pharmacies, and other settings. Our products can be used by clinicians and staff members within an organization, with external partners and with patients and their family members.
Absolutely. You can purchase only the products you need. You always have the option of purchasing other products at a later time if needed, with simple and quick activation, integrated features, and bundle discounts.
Yes, you can upgrade from one plan to another plan at any time.
Yes, you can start off with monthly billing and switch to annual billing at a later time to take advantage of the savings.
No, we provide standard account setup and activation at no cost. We do provide optional setup and onboarding support for an additional fee if a customer organization needs hands-on support, configuration or consultation.
No, ongoing technical support is included in the subscription prices.
Yes, we provide a special bundle discount if you purchase 3 or more Teleon products.
Yes, we provide account setup and activation support for all of our new customers to ensure a successful rollout and usage of our products. We also provide optional setup and onboarding support for an additional fee if a customer organization needs more hands-on support, configuration or consultation.
Yes, we provide live online training for Teleon users and administrators. We also provide video tutorials, starter guides, and help center articles to support our users.
Yes, we provide ongoing technical support through various channels - email, in-app chat, and phone - to help our customers resolve issues quickly and use our products successfully.
Teleon can provide setup for our products quickly, typically with same-day or next day activation for standard products and configurations.
All you need is a web browser (Chrome, Firefox, Safari, or Edge) or a mobile device (iOS or Android) to use Teleon.
Yes, you can use Teleon on multiple devices - smartphones, tablets, laptops, and more.
We accept all major credit cards, check, or wire.
Yes, you can start off with monthly billing and switch to annual billing at a later time to take advantage of the savings.
Yes, you can upgrade from one plan to another plan at any time.
Yes, please contact Teleon to learn more about our volume discount plans.
You can cancel your subscription at any time with a 30-day written notice if you’re on Teleon’s monthly billing plan. We do not provide refunds for annual contracts.
Starter
$39/month
$33/month
- 50 Patient/Family Users
- iOS, Android & Web Apps
- HIPAA Compliance
Standard
$89/month
$75/month
- All Features in Starter Plan
- 150 Patient/Family Users
- Team Collaboration
Pro
$199/month
$169/month
- All Features in Standard Plan
- 400 Patient/Family Users
- Multi-Site Directories & Controls
Enterprise
Contact Us
- All Features in Pro Plan
- Customized Usage Plan
- Customized Training & Onboarding
| Starter | Standard | Pro | Enterprise |
|---|
| PRODUCT USAGE | ||||
| Patient/Family Users Included | 50 Users | 150 Users | 400 Users | Custom |
| Provider/Staff Users Included | 1 User | 5 Users | 15 Users | Custom |
| APP ACCESS | ||||
| Mobile Apps (iOS & Android) | |
|
|
|
| Web & Desktop Apps | |
|
|
|
| Touch ID/Face ID Access (iOS only) | |
|
|
|
| 4-digit PIN Access (iOS & Android) | |
|
|
|
| MESSAGING & FILE SHARING | ||||
| Secure Text Messaging | |
|
|
|
| Message Search | |
|
|
|
| Message Archiving | |
|
|
|
| File Storage | Unlimited | Unlimited | Unlimited | Unlimited |
| PDF Export of Message History | |
|
|
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| NOTIFICATIONS & ALERTS | ||||
| Message Delivery & Read Receipts | |
|
|
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| Mobile Push, Email & Web Notifications | |
|
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| SMS Notifications | |
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| PATIENT PROFILES & DIRECTORY | ||||
| Patient & Family Profile Management | |
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| Click-to-Call & Click-to-Message Feature | |
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| App Invite Method | Email & SMS | Email & SMS | Email & SMS | Email & SMS |
| Multi-Site Patient & Family Directories | |
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||
| ADMINISTRATIVE CONTROLS | ||||
| Admin Console Access | |
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| Add/Remove Users | |
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| Bulk Patient & Family Profile Uploader | |
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| Custom Assignment of Care Team Permissions | |
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| Automated Assignment of Care Team Permissions | |
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| Multi-Site Patient & Family Management | |
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||
| SECURITY & COMPLIANCE | ||||
| Data Encryption | |
|
|
|
| Regular Data Backup | |
|
|
|
| System Uptime | |
|
|
|
| HIPAA Compliance | |
|
|
|
| Business Associate Agreement | Signed BAA | Signed BAA | Signed BAA | Signed BAA |
| CUSTOMER SUPPORT | ||||
| User Training | |
|
|
Customized |
| Setup & Onboarding Support | |
|
|
Customized |
| Ongoing Technical Support | Email, Chat & Phone | Email, Chat & Phone | Email, Chat & Phone | Email, Chat & Phone |
| START FREE TRIAL | START FREE TRIAL | START FREE TRIAL | CONTACT US | |
Frequently Asked Questions
If you do not find the answers to your questions below, please send us an email at
support@teleonhealth.com
Teleon is solely focused on serving the needs of healthcare organizations and patients and providing solutions that are purpose-built for care delivery and coordination. We offer a single platform with key features such as secure messaging, telehealth, and digital forms to support providers’ workflows and help them avoid the inefficiencies and high costs of cobbling together multiple different applications. We also offer a variety of flexible and cost effective pricing plans to meet the needs of providers in different settings -- a la carte pricing, affordable starter plans, bundle discounts, no-hassle cancellations, and more.
Teleon Health as an organization is HIPAA compliant, with implementation of all measures of HIPAA Security and Privacy Rules. Teleon signs a Business Associate Agreement (BAA) with all of our customers, and our software solutions address HIPAA Security Rule Technical Safeguards. Please refer to our website's HIPAA Compliance page for more information at www.teleonhealth.com/hipaa-compliance.
Yes, Teleon provides 256-bit SSL/TLS encryption of data in transit, and 256-bit AES encryption of data in storage.
Yes, we sign a Business Associate Agreement (BAA) with all of our customers.
We offer a free 14-day trial for all of our products so that you can experience and evaluate Teleon's capabilities. No credit card is required to start a free trial.
We designed our products to serve the needs of healthcare providers across various care settings - physician practices, long-term and post-acute care providers, mental and behavioral health providers, labs, pharmacies, and other settings. Our products can be used by clinicians and staff members within an organization, with external partners and with patients and their family members.
Absolutely. You can purchase only the products you need. You always have the option of purchasing other products at a later time if needed, with simple and quick activation, integrated features, and bundle discounts.
Yes, you can upgrade from one plan to another plan at any time.
Yes, you can start off with monthly billing and switch to annual billing at a later time to take advantage of the savings.
No, we provide standard account setup and activation at no cost. We do provide optional setup and onboarding support for an additional fee if a customer organization needs hands-on support, configuration or consultation.
No, ongoing technical support is included in the subscription prices.
Yes, we provide a special bundle discount if you purchase 3 or more Teleon products.
Yes, we provide account setup and activation support for all of our new customers to ensure a successful rollout and usage of our products. We also provide optional setup and onboarding support for an additional fee if a customer organization needs more hands-on support, configuration or consultation.
Yes, we provide live online training for Teleon users and administrators. We also provide video tutorials, starter guides, and help center articles to support our users.
Yes, we provide ongoing technical support through various channels - email, in-app chat, and phone - to help our customers resolve issues quickly and use our products successfully.
Teleon can provide setup for our products quickly, typically with same-day or next day activation for standard products and configurations.
All you need is a web browser (Chrome, Firefox, Safari, or Edge) or a mobile device (iOS or Android) to use Teleon.
Yes, you can use Teleon on multiple devices - smartphones, tablets, laptops, and more.
We accept all major credit cards, check, or wire.
Yes, you can start off with monthly billing and switch to annual billing at a later time to take advantage of the savings.
Yes, you can upgrade from one plan to another plan at any time.
Yes, please contact Teleon to learn more about our volume discount plans.
You can cancel your subscription at any time with a 30-day written notice if you’re on Teleon’s monthly billing plan. We do not provide refunds for annual contracts.
Starter
$39/month
$33/month
- Dedicated Phone Number
- 1,000 SMS Messages/Month
- Delivery Report & Message History
Standard
$89/month
$75/month
- All Features in Starter Plan
- 3,000 SMS Messages/Month
- Team Collaboration
Pro
$199/month
$169/month
- All Features in Standard Plan
- 8,000 SMS Messages/Month
- Multi-site Recipient Groups & Controls
Enterprise
Contact Us
- All Features in Pro Plan
- Customized Usage Plan
- Customized Training & Onboarding
| Starter | Standard | Pro | Enterprise |
|---|
| PRODUCT USAGE | ||||
| Messages per Month Included | 1,000 Messages | 3,000 Messages | 8,000 Messages | Custom |
| Overage Fee per Message (Monthly/Annual Billing) | 4.0 cents/3.3 cents per Message | 3.0 cents/2.5 cents per Message | 2.5 cents/2.1 cents per Message | Custom |
| Provider/Staff Users | 1 User | 5 Users | 15 Users | Custom |
| MESSAGING | ||||
| Dedicated Phone Number | |
|
|
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| Group Broadcasting | |
|
|
|
| 1-to-1 Recipient Replies | |
|
|
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| Automated User Group Creation | |
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| Message Delivery Receipts | |
|
|
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| Message History | |
|
|
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| Web, iOS & Android Apps for Senders | |
|
|
|
| Multi-site User Groups | |
|
||
| ADMINISTRATIVE CONTROLS | ||||
| Admin Console Access | |
|
|
|
| Add/Remove Users | |
|
|
|
| SECURITY & COMPLIANCE | ||||
| Data Encryption* | |
|
|
|
| Regular Data Backup | |
|
|
|
| System Uptime | |
|
|
|
| HIPAA Compliance | |
|
|
|
| Business Associate Agreement | Signed BAA | Signed BAA | Signed BAA | Signed BAA |
| CUSTOMER SUPPORT | ||||
| User Training | |
|
|
Customized |
| Setup & Onboarding Support | |
|
|
Customized |
| Ongoing Technical Support | Email, Chat & Phone | Email, Chat & Phone | Email, Chat & Phone | Email, Chat & Phone |
| START FREE TRIAL | START FREE TRIAL | START FREE TRIAL | CONTACT US | |
*All data at rest and in transit within the Teleon application is encrypted; messages exchanged with SMS recipients are transmitted via standard unecrypted channels. Patient data (PHI) should not be shared via SMS channels unless you have prior permission from your patients to do so.
Frequently Asked Questions
If you do not find the answers to your questions below, please send us an email at
support@teleonhealth.com
Teleon is solely focused on serving the needs of healthcare organizations and patients and providing solutions that are purpose-built for care delivery and coordination. We offer a single platform with key features such as secure messaging, telehealth, and digital forms to support providers’ workflows and help them avoid the inefficiencies and high costs of cobbling together multiple different applications. We also offer a variety of flexible and cost effective pricing plans to meet the needs of providers in different settings -- a la carte pricing, affordable starter plans, bundle discounts, no-hassle cancellations, and more.
Teleon Health as an organization is HIPAA compliant, with implementation of all measures of HIPAA Security and Privacy Rules. Teleon signs a Business Associate Agreement (BAA) with all of our customers, and our software solutions address HIPAA Security Rule Technical Safeguards. Please refer to our website's HIPAA Compliance page for more information at www.teleonhealth.com/hipaa-compliance.
Yes, Teleon provides 256-bit SSL/TLS encryption of data in transit, and 256-bit AES encryption of data in storage.
Yes, we sign a Business Associate Agreement (BAA) with all of our customers.
We offer a free 14-day trial for all of our products so that you can experience and evaluate Teleon's capabilities. No credit card is required to start a free trial.
We designed our products to serve the needs of healthcare providers across various care settings - physician practices, long-term and post-acute care providers, mental and behavioral health providers, labs, pharmacies, and other settings. Our products can be used by clinicians and staff members within an organization, with external partners and with patients and their family members.
Absolutely. You can purchase only the products you need. You always have the option of purchasing other products at a later time if needed, with simple and quick activation, integrated features, and bundle discounts.
Yes, you can upgrade from one plan to another plan at any time.
Yes, you can start off with monthly billing and switch to annual billing at a later time to take advantage of the savings.
No, we provide standard account setup and activation at no cost. We do provide optional setup and onboarding support for an additional fee if a customer organization needs hands-on support, configuration or consultation.
No, ongoing technical support is included in the subscription prices.
Yes, we provide a special bundle discount if you purchase 3 or more Teleon products.
Yes, we provide account setup and activation support for all of our new customers to ensure a successful rollout and usage of our products. We also provide optional setup and onboarding support for an additional fee if a customer organization needs more hands-on support, configuration or consultation.
Yes, we provide live online training for Teleon users and administrators. We also provide video tutorials, starter guides, and help center articles to support our users.
Yes, we provide ongoing technical support through various channels - email, in-app chat, and phone - to help our customers resolve issues quickly and use our products successfully.
Teleon can provide setup for our products quickly, typically with same-day or next day activation for standard products and configurations.
All you need is a web browser (Chrome, Firefox, Safari, or Edge) or a mobile device (iOS or Android) to use Teleon.
Yes, you can use Teleon on multiple devices - smartphones, tablets, laptops, and more.
We accept all major credit cards, check, or wire.
Yes, you can start off with monthly billing and switch to annual billing at a later time to take advantage of the savings.
Yes, you can upgrade from one plan to another plan at any time.
Yes, please contact Teleon to learn more about our volume discount plans.
You can cancel your subscription at any time with a 30-day written notice if you’re on Teleon’s monthly billing plan. We do not provide refunds for annual contracts.