Flexible pricing plans to support your needs
Starter
$ 0/user/mo
Free for teams of up to
15 users
Includes these features:
- Unlimited Secure Team Messaging
- Image & Document Attachments
- Secure Patient & Family Messaging
- iOS, Android, Web & Desktop Apps
- Unlimited User Groups
- Click-through BAA
- Support via Email
Standard
$ 7/user/mo
Billed annually
$ 9/user/mo. if billed monthly
Features in Starter Plan plus:
- Admin Console Access
- In-App & SMS Broadcasting*
- Standard Roles & Permissions
- Remote Data Wipe
- PDF Export of Message History
- Signed BAA
- Support via Email, Chat, Phone
Professional
$ 20/user/mo
Billed annually
$ 24/user/mo. if billed monthly
Features in Standard Plan plus:
- Unlimited HD Video Calls NEW
- Unlimited In-App Audio Calls NEW
- Custom Roles & Permissions
- Multi-Site Directory
- Corporate & Site-Level Controls
- Priority Support via Email, Chat, Phone
*Additional fees may apply
Starter
Includes these features:
- Secure text messaging
- Image & document sharing
- iOS, Android, web & desktop apps
- Message delivery & read receipts
- External partner connections
- Support via email, chat
Standard
simple, flat-fee pricing per site
Features in Starter plan plus:
- Admin console access
- Standard roles & permissions
- SMS notifications
- Remote data wipe
- Online training & onboarding support
- Support via email, chat, phone
Enterprise
Features in Standard plan plus:
- Custom roles & permissions
- Corporate/multi-site user directory
- Corporate & site-level controls
- Organization-wide policies
- Customized training & onboarding
- Priority support via email, chat, phone
| Starter | Standard | Professional |
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| App Access | |||
| Mobile Apps (iOS & Android) |  |
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| Web & Desktop Apps | |
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| Touch ID/Face ID Access (iOS only) | |
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| 4-digit PIN Access (iOS & Android) | |
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| Messaging & File Sharing | |||
| Secure Text Messaging | |
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| Image & Document Attachments | |
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| Secure Patient & Family Messaging | |
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| Message Search | |
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| Message Archiving | |
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| File Storage | Unlimited | Unlimited | Unlimited |
| PDF Export of Message History | |
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| MESSAGE BROADCASTING | |||
| Message Broadcasting | In-App & SMS* | In-App & SMS* | |
| Dedicated Phone Number for SMS | |
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| VIDEO & AUDIO CALLS | |||
| HD Video Calls | Unlimited | ||
| Audio-Only Calls | Unlimited | ||
| NOTIFICATIONS & ALERTS | |||
| Message Delivery & Read Receipts | |
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| Mobile Push, Email & Web Notifications | |
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| SMS Notifications | |
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| USER GROUPS | |||
| User Groups | Unlimited | Unlimited | Unlimited |
| Group Roles & Management | |
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| ORGANIZATION DIRECTORY | |||
| Team & Staff Directory | |
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| Click-to-Call & Click-to-Message Feature | |
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| Multi-Site Staff Directories | |
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| External Partners | |||
| External Partner Directory | |
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| External Partner Messaging | Unlimited | Unlimited | Unlimited |
| PATIENTS & FAMILIES | |||
| Patient & Family Profile Management | |
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| Bulk Patient & Family Profile Uploader | |
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| Multi-Site Patient & Family Directories | |
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| Administrative & Security Controls | |||
| Add/Remove Users | Mobile App | Mobile & Web App | Mobile & Web App |
| Admin Console Access | |
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| User Roles & Permissions | Standard Roles | Custom Roles | |
| Remote Data Wipe | |
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| Organization-Wide Security Policies | |
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| Corporate & Site-level Controls | |
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| Compliance & Security | |||
| End-to-End Data Encryption | |
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| Regular Data Backup | |
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| System Uptime | |
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| Business Associate Agreement | Click-through BAA | Signed BAA | Signed BAA |
| Customer Support | |||
| Online Training | |
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| Initial Setup Support | |
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| Ongoing Technical Support | Email, Chat & Phone | Email, Chat & Phone (Priority) | |
| SIGN UP | SCHEDULE DEMO | CONTACT US | |
*Additional fees may apply
Frequently Asked Questions
If you do not find the answers to your questions below, please send us an email at
support@teleonhealth.com
Teleon Health is fully HIPAA compliant, with implementation of all measures of HIPAA Security and Privacy Rules. Teleon signs a Business Associate Agreement (BAA) with all of our customers. Teleon also provides end-to-end encryption of data, strict access controls, audit logs, regular backups, and other safeguards.
Yes, Teleon provides 256-bit SSL/TLS encryption of data in transit, and 256-bit AES encryption of data in storage.
Yes, we sign a Business Associate Agreement (BAA) with all of our customers.
We offer a free 14-day trial of our Standard and Professional plans so that your team can experience the full capabilities of our solution. During the trial period, we provide setup and hands-on support to ensure that you have a successful pilot.
The Professional plan is geared toward multi-site organizations that need additional administrative controls, telehealth features, multi-site directories, custom roles & permissions.
A user is a unique Teleon account holder of a customer organization.
Yes, you can upgrade from one plan to the next at a later time.
Yes, you can start off with monthly billing and switch to annual billing at a later time to benefit from the cost savings.
You can invite external partners without additional fee under any of our pricing plans, including the Starter plan. If your external partners need certain features such as Teleon's Admin Console, then they can choose to upgrade to our paid plan.
We offer ongoing technical support via email, phone, and in-app chat. We also have a Help Center with many useful articles and videos for self-service access.
Yes, you can access your Teleon app account on multiple devices using a web browser or mobile device (iOS or Android).
Our web application supports Chrome, Firefox, Safari, and Microsoft Edge.
Teleon is fast to set up. You can use our self-service Admin Console to create user accounts with a few simple clicks, and invited users can access their accounts in less than a minute.
Starter Plan customers can onboard users via Teleon's in-app invite feature. Teleon provides online/remote support for initial setup (admin console access, administrator onboarding, configurations, etc.) at no additional fee for Standard and Professional Plan customers. We charge a one-time setup fee for customers who request support for user account creation.
All you need is a web browser or mobile device (iOS or Android) to start using the Teleon app. There are no other hardware or IT requirements.
We accept credit card, check or wire.
For Standard and Professional plan, you can switch from monthly billing to annual billing at any time.
If you’re on monthly billing, you can cancel at any time with 30 days written notice. If you’re on annual billing, you will be responsible for the fees due for the entire duration of your annual contract.