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  • Pricing

    Cost-effective plans for providers across settings, from solo practitioners to large organizations.

    Flexible pricing plans to support your needs

    Affordable starter plans, a la carte pricing, bundle discounts, and monthly subscriptions

    Billed Monthly Billed Annually

    Starter

    Basic secure messaging for small teams

    $0/user/month

    $0/user/month

    • 15 Provider/Staff Users
    • Unlimited Secure Messaging
    • iOS, Android & Web Apps
    • HIPAA Compliance
    See All Features START FREE TRIAL

    Standard

    Administrative controls & multi-site setup

    $8/user/month

    $6/user/month

    • All Features in Starter Plan
    • Admin Console Access
    • Multi-site Directories & Controls
    • Remote Data Wipe
    See All Features START FREE TRIAL

    Pro

    In-app video/audio calling & custom user permissions

    $14/user/month

    $12/user/month

    • All Features in Standard Plan
    • HD Video Calls
    • In-app Audio Calls
    • Custom User Permissions
    See All Features START FREE TRIAL

    Enterprise

    Corporate controls & customized deployment

    Contact Us

    • All Features in Pro Plan
    • Corporate Settings & Controls
    • Customized Training & Onboarding
    See All Features CONTACT US

    *A user is a provider or staff member of an organization with a Teleon account. No user license fee is required for invited external partners.

    Starter Standard Pro Enterprise
    PRODUCT USAGE
    Provider/Staff Users Up to 15 Users No Limit No Limit No Limit
    App Access
    Mobile Apps (iOS & Android)
    Web & Desktop Apps
    Touch ID/Face ID Access (iOS only)
    4-digit PIN Access (iOS & Android)
    Messaging & File Sharing
    Secure Text Messaging
    Image & Document Attachments
    Message Search
    Message Archiving
    File Storage Unlimited Unlimited Unlimited Unlimited
    PDF Export of Message History
    VIDEO & AUDIO CALLS
    1-to-1 HD Video Calls
    1-to-1 Audio Calls
    NOTIFICATIONS & ALERTS
    Message Delivery & Read Receipts
    Mobile Push, Email & Web Notifications
    SMS Notifications
    USER GROUPS
    User Groups 5 Groups Unlimited Unlimited Unlimited
    Group Roles & Management
    ORGANIZATION DIRECTORY
    Team & Staff Directory
    Click-to-Call & Click-to-Message Feature
    Multi-Site Staff Directories
    External Partners
    External Partner Directory
    External Partner Messaging Unlimited Unlimited Unlimited Unlimited
    Administrative Controls
    Admin Console Access
    Add/Remove Users
    User Roles & Permissions Standard Standard Custom Custom
    Multi-site Controls
    Organization-wide Security Policies
    Security & Compliance
    Data Encryption
    Regular Data Backup
    System Uptime
    Business Associate Agreement Click-through BAA Signed BAA Signed BAA Signed BAA
    Remote Data Wipe
    Corporate Settings & Controls
    Customer Support
    User Training Online Help Center
    Setup & Onboarding Support Online Help Center
    Ongoing Technical Support Email Email, Chat & Phone Email, Chat & Phone Email, Chat & Phone
    START FREE TRIAL START FREE TRIAL START FREE TRIAL CONTACT US

    Frequently Asked Questions

    If you do not find the answers to your questions below, please send us an email at
    support@teleonhealth.com

    Teleon is solely focused on serving the needs of healthcare organizations and patients and providing solutions that are purpose-built for care delivery and coordination. We offer a single platform with key features such as secure messaging, telehealth, and digital forms to support providers’ workflows and help them avoid the inefficiencies and high costs of cobbling together multiple different applications. We also offer a variety of flexible and cost effective pricing plans to meet the needs of providers in different settings -- a la carte pricing, affordable starter plans, bundle discounts, no-hassle cancellations, and more.

    Teleon Health as an organization is HIPAA compliant, with implementation of all measures of HIPAA Security and Privacy Rules. Teleon signs a Business Associate Agreement (BAA) with all of our customers, and our software solutions address HIPAA Security Rule Technical Safeguards. Please refer to our website's HIPAA Compliance page for more information at www.teleonhealth.com/hipaa-compliance.

    Yes, Teleon provides 256-bit SSL/TLS encryption of data in transit, and 256-bit AES encryption of data in storage.

    Yes, we sign a Business Associate Agreement (BAA) with all of our customers.

    We offer a free 14-day trial for all of our products so that you can experience and evaluate Teleon's capabilities. No credit card is required to start a free trial.

    We designed our products to serve the needs of healthcare providers across various care settings - physician practices, long-term and post-acute care providers, mental and behavioral health providers, labs, pharmacies, and other settings. Our products can be used by clinicians and staff members within an organization, with external partners and with patients and their family members.

    Absolutely. You can purchase only the products you need. You always have the option of purchasing other products at a later time if needed, with simple and quick activation, integrated features, and bundle discounts.

    Yes, you can upgrade from one plan to another plan at any time.

    Yes, you can start off with monthly billing and switch to annual billing at a later time to take advantage of the savings.

    No, we provide standard account setup and activation at no cost. We do provide optional setup and onboarding support for an additional fee if a customer organization needs hands-on support, configuration or consultation.

    No, ongoing technical support is included in the subscription prices.

    Yes, we provide a special bundle discount if you purchase 3 or more Teleon products.

    Yes, we provide account setup and activation support for all of our new customers to ensure a successful rollout and usage of our products. We also provide optional setup and onboarding support for an additional fee if a customer organization needs more hands-on support, configuration or consultation.

    Yes, we provide live online training for Teleon users and administrators. We also provide video tutorials, starter guides, and help center articles to support our users.

    Yes, we provide ongoing technical support through various channels - email, in-app chat, and phone - to help our customers resolve issues quickly and use our products successfully.

    Teleon can provide setup for our products quickly, typically with same-day or next day activation for standard products and configurations.

    All you need is a web browser (Chrome, Firefox, Safari, or Edge) or a mobile device (iOS or Android) to use Teleon.

    Yes, you can use Teleon on multiple devices - smartphones, tablets, laptops, and more.

    We accept all major credit cards, check, or wire.

    Yes, you can start off with monthly billing and switch to annual billing at a later time to take advantage of the savings.

    Yes, you can upgrade from one plan to another plan at any time.

    Yes, please contact Teleon to learn more about our volume discount plans.

    You can cancel your subscription at any time with a 30-day written notice if you’re on Teleon’s monthly billing plan. We do not provide refunds for annual contracts.

    Starter

    Turnkey starter package for telehealth

    $19/host/month

    $16/host/month

    • HD Video & Audio Meetings
    • 1,800 Minutes/Month
    • HIPAA Compliance
    See All Features START FREE TRIAL

    Standard

    For individual providers

    $29/host/month

    $25/host/month

    • All Features in Starter Plan
    • Unlimited Minutes/Month
    See All Features START FREE TRIAL

    Pro

    For provider teams

    $35/host/month

    $30/host/month

    • All Features in Standard Plan
    • Team Collaboration
    See All Features START FREE TRIAL

    Enterprise

    Customized usage & deployment

    Contact Us

    • All Features in Pro Plan
    • Customized Usage Plan
    • Customized Training & Onboarding
    See All Features CONTACT US

    *A host is a provider or staff member who can create and manage video/audio meetings in Teleon. No user license fee is required for meeting participants.
    **Minutes calculated as Number of participants in a video/audio meeting x Duration of meeting in minutes.

    Starter Standard Pro Enterprise
    PRODUCT USAGE
    Minutes per Month Included 1,800 Minutes Unlimited Unlimited Unlimited
    Provider/Staff Users 1 User 1 User No Limit No Limit
    TELEHEALTH MEETINGS
    HD Video Meetings*
    Audio Meetings*
    Scheduled Meetings*
    Waiting Rooms
    Passcode Protection
    Screen Sharing
    Web & Mobile Access
    Meeting History
    ADMINISTRATIVE CONTROLS
    Admin Console Access
    Add/Remove Users
    SECURITY & COMPLIANCE
    Data Encryption
    Regular Data Backup
    System Uptime
    HIPAA Compliance
    Business Associate Agreement Signed BAA Signed BAA Signed BAA Signed BAA
    CUSTOMER SUPPORT
    User Training Customized
    Setup & Onboarding Support Customized
    Ongoing Technical Support Email, Chat & Phone Email, Chat & Phone Email, Chat & Phone Email, Chat & Phone
    START FREE TRIAL START FREE TRIAL START FREE TRIAL CONTACT US

    *Group video and audio meetings are limited to 8 participants.

    Frequently Asked Questions

    If you do not find the answers to your questions below, please send us an email at
    support@teleonhealth.com

    Teleon is solely focused on serving the needs of healthcare organizations and patients and providing solutions that are purpose-built for care delivery and coordination. We offer a single platform with key features such as secure messaging, telehealth, and digital forms to support providers’ workflows and help them avoid the inefficiencies and high costs of cobbling together multiple different applications. We also offer a variety of flexible and cost effective pricing plans to meet the needs of providers in different settings -- a la carte pricing, affordable starter plans, bundle discounts, no-hassle cancellations, and more.

    Teleon Health as an organization is HIPAA compliant, with implementation of all measures of HIPAA Security and Privacy Rules. Teleon signs a Business Associate Agreement (BAA) with all of our customers, and our software solutions address HIPAA Security Rule Technical Safeguards. Please refer to our website's HIPAA Compliance page for more information at www.teleonhealth.com/hipaa-compliance.

    Yes, Teleon provides 256-bit SSL/TLS encryption of data in transit, and 256-bit AES encryption of data in storage.

    Yes, we sign a Business Associate Agreement (BAA) with all of our customers.

    We offer a free 14-day trial for all of our products so that you can experience and evaluate Teleon's capabilities. No credit card is required to start a free trial.

    We designed our products to serve the needs of healthcare providers across various care settings - physician practices, long-term and post-acute care providers, mental and behavioral health providers, labs, pharmacies, and other settings. Our products can be used by clinicians and staff members within an organization, with external partners and with patients and their family members.

    Absolutely. You can purchase only the products you need. You always have the option of purchasing other products at a later time if needed, with simple and quick activation, integrated features, and bundle discounts.

    Yes, you can upgrade from one plan to another plan at any time.

    Yes, you can start off with monthly billing and switch to annual billing at a later time to take advantage of the savings.

    No, we provide standard account setup and activation at no cost. We do provide optional setup and onboarding support for an additional fee if a customer organization needs hands-on support, configuration or consultation.

    No, ongoing technical support is included in the subscription prices.

    Yes, we provide a special bundle discount if you purchase 3 or more Teleon products.

    Yes, we provide account setup and activation support for all of our new customers to ensure a successful rollout and usage of our products. We also provide optional setup and onboarding support for an additional fee if a customer organization needs more hands-on support, configuration or consultation.

    Yes, we provide live online training for Teleon users and administrators. We also provide video tutorials, starter guides, and help center articles to support our users.

    Yes, we provide ongoing technical support through various channels - email, in-app chat, and phone - to help our customers resolve issues quickly and use our products successfully.

    Teleon can provide setup for our products quickly, typically with same-day or next day activation for standard products and configurations.

    All you need is a web browser (Chrome, Firefox, Safari, or Edge) or a mobile device (iOS or Android) to use Teleon.

    Yes, you can use Teleon on multiple devices - smartphones, tablets, laptops, and more.

    We accept all major credit cards, check, or wire.

    Yes, you can start off with monthly billing and switch to annual billing at a later time to take advantage of the savings.

    Yes, you can upgrade from one plan to another plan at any time.

    Yes, please contact Teleon to learn more about our volume discount plans.

    You can cancel your subscription at any time with a 30-day written notice if you’re on Teleon’s monthly billing plan. We do not provide refunds for annual contracts.

    Starter

    For individual providers

    $39/month

    $33/month

    • Up to 20 Forms
    • E-signature (coming soon)
    • HIPAA Compliance
    See All Features START FREE TRIAL

    Standard

    For provider teams

    $89/month

    $75/month

    • All Features in Starter Plan
    • Up to 50 Forms
    • Team Collaboration
    See All Features START FREE TRIAL

    Pro

    Administrative controls & custom permissions

    $199/month

    $169/month

    • All Features in Standard Plan
    • Up to 200 Forms
    • Custom User Permissions
    See All Features START FREE TRIAL

    Enterprise

    Customized usage & deployment

    Contact Us

    • All Features in Pro Plan
    • Customized Usage Plan
    • Customized Training & Onboarding
    See All Features CONTACT US

    Starter Standard Pro Enterprise
    PRODUCT USAGE
    Number of Forms Included 20 Forms 50 Forms 200 Forms Custom
    Monthly Submissions Unlimited Unlimited Unlimited Unlimited
    Monthly Form Views Unlimited Unlimited Unlimited Unlimited
    Total Submission Storage Unlimited Unlimited Unlimited Unlimited
    Fields per Form Unlimited Unlimited Unlimited Unlimited
    Provider/Staff Users Included 1 User 5 Users 15 Users Custom
    FORMS MANAGEMENT
    Drag-and-drop Form Builder
    Dedicated Form Template Library
    Field Validation
    File Uploads
    Web Links for Form Access
    Surveys
    Mobile-friendly Forms
    Email Notifications
    Form View Tracking
    Passcode Protection
    ADMINISTRATIVE CONTROLS
    Admin Console Access
    User Roles & Permissions Standard Custom Custom
    SECURITY & COMPLIANCE
    Data Encryption
    Regular Data Backup
    System Uptime
    HIPAA Compliance
    Business Associate Agreement Signed BAA Signed BAA Signed BAA Signed BAA
    CUSTOMER SUPPORT
    User Training Customized
    Setup & Onboarding Support Customized
    Ongoing Technical Support Email, Chat & Phone Email, Chat & Phone Email, Chat & Phone Email, Chat & Phone
    START FREE TRIAL START FREE TRIAL START FREE TRIAL CONTACT US

    Frequently Asked Questions

    If you do not find the answers to your questions below, please send us an email at
    support@teleonhealth.com

    Teleon is solely focused on serving the needs of healthcare organizations and patients and providing solutions that are purpose-built for care delivery and coordination. We offer a single platform with key features such as secure messaging, telehealth, and digital forms to support providers’ workflows and help them avoid the inefficiencies and high costs of cobbling together multiple different applications. We also offer a variety of flexible and cost effective pricing plans to meet the needs of providers in different settings -- a la carte pricing, affordable starter plans, bundle discounts, no-hassle cancellations, and more.

    Teleon Health as an organization is HIPAA compliant, with implementation of all measures of HIPAA Security and Privacy Rules. Teleon signs a Business Associate Agreement (BAA) with all of our customers, and our software solutions address HIPAA Security Rule Technical Safeguards. Please refer to our website's HIPAA Compliance page for more information at www.teleonhealth.com/hipaa-compliance.

    Yes, Teleon provides 256-bit SSL/TLS encryption of data in transit, and 256-bit AES encryption of data in storage.

    Yes, we sign a Business Associate Agreement (BAA) with all of our customers.

    We offer a free 14-day trial for all of our products so that you can experience and evaluate Teleon's capabilities. No credit card is required to start a free trial.

    We designed our products to serve the needs of healthcare providers across various care settings - physician practices, long-term and post-acute care providers, mental and behavioral health providers, labs, pharmacies, and other settings. Our products can be used by clinicians and staff members within an organization, with external partners and with patients and their family members.

    Absolutely. You can purchase only the products you need. You always have the option of purchasing other products at a later time if needed, with simple and quick activation, integrated features, and bundle discounts.

    Yes, you can upgrade from one plan to another plan at any time.

    Yes, you can start off with monthly billing and switch to annual billing at a later time to take advantage of the savings.

    No, we provide standard account setup and activation at no cost. We do provide optional setup and onboarding support for an additional fee if a customer organization needs hands-on support, configuration or consultation.

    No, ongoing technical support is included in the subscription prices.

    Yes, we provide a special bundle discount if you purchase 3 or more Teleon products.

    Yes, we provide account setup and activation support for all of our new customers to ensure a successful rollout and usage of our products. We also provide optional setup and onboarding support for an additional fee if a customer organization needs more hands-on support, configuration or consultation.

    Yes, we provide live online training for Teleon users and administrators. We also provide video tutorials, starter guides, and help center articles to support our users.

    Yes, we provide ongoing technical support through various channels - email, in-app chat, and phone - to help our customers resolve issues quickly and use our products successfully.

    Teleon can provide setup for our products quickly, typically with same-day or next day activation for standard products and configurations.

    All you need is a web browser (Chrome, Firefox, Safari, or Edge) or a mobile device (iOS or Android) to use Teleon.

    Yes, you can use Teleon on multiple devices - smartphones, tablets, laptops, and more.

    We accept all major credit cards, check, or wire.

    Yes, you can start off with monthly billing and switch to annual billing at a later time to take advantage of the savings.

    Yes, you can upgrade from one plan to another plan at any time.

    Yes, please contact Teleon to learn more about our volume discount plans.

    You can cancel your subscription at any time with a 30-day written notice if you’re on Teleon’s monthly billing plan. We do not provide refunds for annual contracts.

    Starter

    For individual providers

    $39/month

    $33/month

    • 50 Patient/Family Users
    • iOS, Android & Web Apps
    • HIPAA Compliance
    See All Features START FREE TRIAL

    Standard

    For provider teams

    $89/month

    $75/month

    • All Features in Starter Plan
    • 150 Patient/Family Users
    • Team Collaboration
    See All Features START FREE TRIAL

    Pro

    Ideal for multi-site providers

    $199/month

    $169/month

    • All Features in Standard Plan
    • 400 Patient/Family Users
    • Multi-Site Directories & Controls
    See All Features START FREE TRIAL

    Enterprise

    Customized usage & deployment

    Contact Us

    • All Features in Pro Plan
    • Customized Usage Plan
    • Customized Training & Onboarding
    See All Features CONTACT US

    Starter Standard Pro Enterprise
    PRODUCT USAGE
    Patient/Family Users Included 50 Users 150 Users 400 Users Custom
    Provider/Staff Users Included 1 User 5 Users 15 Users Custom
    APP ACCESS
    Mobile Apps (iOS & Android)
    Web & Desktop Apps
    Touch ID/Face ID Access (iOS only)
    4-digit PIN Access (iOS & Android)
    MESSAGING & FILE SHARING
    Secure Text Messaging
    Message Search
    Message Archiving
    File Storage Unlimited Unlimited Unlimited Unlimited
    PDF Export of Message History
    NOTIFICATIONS & ALERTS
    Message Delivery & Read Receipts
    Mobile Push, Email & Web Notifications
    SMS Notifications
    PATIENT PROFILES & DIRECTORY
    Patient & Family Profile Management
    Click-to-Call & Click-to-Message Feature
    App Invite Method Email & SMS Email & SMS Email & SMS Email & SMS
    Multi-Site Patient & Family Directories
    ADMINISTRATIVE CONTROLS
    Admin Console Access
    Add/Remove Users
    Bulk Patient & Family Profile Uploader
    Custom Assignment of Care Team Permissions
    Automated Assignment of Care Team Permissions
    Multi-Site Patient & Family Management
    SECURITY & COMPLIANCE
    Data Encryption
    Regular Data Backup
    System Uptime
    HIPAA Compliance
    Business Associate Agreement Signed BAA Signed BAA Signed BAA Signed BAA
    CUSTOMER SUPPORT
    User Training Customized
    Setup & Onboarding Support Customized
    Ongoing Technical Support Email, Chat & Phone Email, Chat & Phone Email, Chat & Phone Email, Chat & Phone
    START FREE TRIAL START FREE TRIAL START FREE TRIAL CONTACT US

    Frequently Asked Questions

    If you do not find the answers to your questions below, please send us an email at
    support@teleonhealth.com

    Teleon is solely focused on serving the needs of healthcare organizations and patients and providing solutions that are purpose-built for care delivery and coordination. We offer a single platform with key features such as secure messaging, telehealth, and digital forms to support providers’ workflows and help them avoid the inefficiencies and high costs of cobbling together multiple different applications. We also offer a variety of flexible and cost effective pricing plans to meet the needs of providers in different settings -- a la carte pricing, affordable starter plans, bundle discounts, no-hassle cancellations, and more.

    Teleon Health as an organization is HIPAA compliant, with implementation of all measures of HIPAA Security and Privacy Rules. Teleon signs a Business Associate Agreement (BAA) with all of our customers, and our software solutions address HIPAA Security Rule Technical Safeguards. Please refer to our website's HIPAA Compliance page for more information at www.teleonhealth.com/hipaa-compliance.

    Yes, Teleon provides 256-bit SSL/TLS encryption of data in transit, and 256-bit AES encryption of data in storage.

    Yes, we sign a Business Associate Agreement (BAA) with all of our customers.

    We offer a free 14-day trial for all of our products so that you can experience and evaluate Teleon's capabilities. No credit card is required to start a free trial.

    We designed our products to serve the needs of healthcare providers across various care settings - physician practices, long-term and post-acute care providers, mental and behavioral health providers, labs, pharmacies, and other settings. Our products can be used by clinicians and staff members within an organization, with external partners and with patients and their family members.

    Absolutely. You can purchase only the products you need. You always have the option of purchasing other products at a later time if needed, with simple and quick activation, integrated features, and bundle discounts.

    Yes, you can upgrade from one plan to another plan at any time.

    Yes, you can start off with monthly billing and switch to annual billing at a later time to take advantage of the savings.

    No, we provide standard account setup and activation at no cost. We do provide optional setup and onboarding support for an additional fee if a customer organization needs hands-on support, configuration or consultation.

    No, ongoing technical support is included in the subscription prices.

    Yes, we provide a special bundle discount if you purchase 3 or more Teleon products.

    Yes, we provide account setup and activation support for all of our new customers to ensure a successful rollout and usage of our products. We also provide optional setup and onboarding support for an additional fee if a customer organization needs more hands-on support, configuration or consultation.

    Yes, we provide live online training for Teleon users and administrators. We also provide video tutorials, starter guides, and help center articles to support our users.

    Yes, we provide ongoing technical support through various channels - email, in-app chat, and phone - to help our customers resolve issues quickly and use our products successfully.

    Teleon can provide setup for our products quickly, typically with same-day or next day activation for standard products and configurations.

    All you need is a web browser (Chrome, Firefox, Safari, or Edge) or a mobile device (iOS or Android) to use Teleon.

    Yes, you can use Teleon on multiple devices - smartphones, tablets, laptops, and more.

    We accept all major credit cards, check, or wire.

    Yes, you can start off with monthly billing and switch to annual billing at a later time to take advantage of the savings.

    Yes, you can upgrade from one plan to another plan at any time.

    Yes, please contact Teleon to learn more about our volume discount plans.

    You can cancel your subscription at any time with a 30-day written notice if you’re on Teleon’s monthly billing plan. We do not provide refunds for annual contracts.

    Starter

    For individual providers

    $39/month

    $33/month

    • Dedicated Phone Number
    • 1,000 SMS Messages/Month
    • Delivery Report & Message History
    See All Features START FREE TRIAL

    Standard

    For provider teams

    $89/month

    $75/month

    • All Features in Starter Plan
    • 3,000 SMS Messages/Month
    • Team Collaboration
    See All Features START FREE TRIAL

    Pro

    Ideal for multi-site providers

    $199/month

    $169/month

    • All Features in Standard Plan
    • 8,000 SMS Messages/Month
    • Multi-site Recipient Groups & Controls
    See All Features START FREE TRIAL

    Enterprise

    Customized usage & deployment

    Contact Us

    • All Features in Pro Plan
    • Customized Usage Plan
    • Customized Training & Onboarding
    See All Features CONTACT US

    Starter Standard Pro Enterprise
    PRODUCT USAGE
    Messages per Month Included 1,000 Messages 3,000 Messages 8,000 Messages Custom
    Overage Fee per Message (Monthly/Annual Billing) 4.0 cents/3.3 cents per Message 3.0 cents/2.5 cents per Message 2.5 cents/2.1 cents per Message Custom
    Provider/Staff Users 1 User 5 Users 15 Users Custom
    MESSAGING
    Dedicated Phone Number
    Group Broadcasting
    1-to-1 Recipient Replies
    Automated User Group Creation
    Message Delivery Receipts
    Message History
    Web, iOS & Android Apps for Senders
    Multi-site User Groups
    ADMINISTRATIVE CONTROLS
    Admin Console Access
    Add/Remove Users
    SECURITY & COMPLIANCE
    Data Encryption*
    Regular Data Backup
    System Uptime
    HIPAA Compliance
    Business Associate Agreement Signed BAA Signed BAA Signed BAA Signed BAA
    CUSTOMER SUPPORT
    User Training Customized
    Setup & Onboarding Support Customized
    Ongoing Technical Support Email, Chat & Phone Email, Chat & Phone Email, Chat & Phone Email, Chat & Phone
    START FREE TRIAL START FREE TRIAL START FREE TRIAL CONTACT US

    *All data at rest and in transit within the Teleon application is encrypted; messages exchanged with SMS recipients are transmitted via standard unecrypted channels. Patient data (PHI) should not be shared via SMS channels unless you have prior permission from your patients to do so.

    Frequently Asked Questions

    If you do not find the answers to your questions below, please send us an email at
    support@teleonhealth.com

    Teleon is solely focused on serving the needs of healthcare organizations and patients and providing solutions that are purpose-built for care delivery and coordination. We offer a single platform with key features such as secure messaging, telehealth, and digital forms to support providers’ workflows and help them avoid the inefficiencies and high costs of cobbling together multiple different applications. We also offer a variety of flexible and cost effective pricing plans to meet the needs of providers in different settings -- a la carte pricing, affordable starter plans, bundle discounts, no-hassle cancellations, and more.

    Teleon Health as an organization is HIPAA compliant, with implementation of all measures of HIPAA Security and Privacy Rules. Teleon signs a Business Associate Agreement (BAA) with all of our customers, and our software solutions address HIPAA Security Rule Technical Safeguards. Please refer to our website's HIPAA Compliance page for more information at www.teleonhealth.com/hipaa-compliance.

    Yes, Teleon provides 256-bit SSL/TLS encryption of data in transit, and 256-bit AES encryption of data in storage.

    Yes, we sign a Business Associate Agreement (BAA) with all of our customers.

    We offer a free 14-day trial for all of our products so that you can experience and evaluate Teleon's capabilities. No credit card is required to start a free trial.

    We designed our products to serve the needs of healthcare providers across various care settings - physician practices, long-term and post-acute care providers, mental and behavioral health providers, labs, pharmacies, and other settings. Our products can be used by clinicians and staff members within an organization, with external partners and with patients and their family members.

    Absolutely. You can purchase only the products you need. You always have the option of purchasing other products at a later time if needed, with simple and quick activation, integrated features, and bundle discounts.

    Yes, you can upgrade from one plan to another plan at any time.

    Yes, you can start off with monthly billing and switch to annual billing at a later time to take advantage of the savings.

    No, we provide standard account setup and activation at no cost. We do provide optional setup and onboarding support for an additional fee if a customer organization needs hands-on support, configuration or consultation.

    No, ongoing technical support is included in the subscription prices.

    Yes, we provide a special bundle discount if you purchase 3 or more Teleon products.

    Yes, we provide account setup and activation support for all of our new customers to ensure a successful rollout and usage of our products. We also provide optional setup and onboarding support for an additional fee if a customer organization needs more hands-on support, configuration or consultation.

    Yes, we provide live online training for Teleon users and administrators. We also provide video tutorials, starter guides, and help center articles to support our users.

    Yes, we provide ongoing technical support through various channels - email, in-app chat, and phone - to help our customers resolve issues quickly and use our products successfully.

    Teleon can provide setup for our products quickly, typically with same-day or next day activation for standard products and configurations.

    All you need is a web browser (Chrome, Firefox, Safari, or Edge) or a mobile device (iOS or Android) to use Teleon.

    Yes, you can use Teleon on multiple devices - smartphones, tablets, laptops, and more.

    We accept all major credit cards, check, or wire.

    Yes, you can start off with monthly billing and switch to annual billing at a later time to take advantage of the savings.

    Yes, you can upgrade from one plan to another plan at any time.

    Yes, please contact Teleon to learn more about our volume discount plans.

    You can cancel your subscription at any time with a 30-day written notice if you’re on Teleon’s monthly billing plan. We do not provide refunds for annual contracts.

    Connect with Teleon Today

    Simple-to-use and secure communication platform for care teams